Technical Support

Author level technical support is available for purchase at the time of your FTP Voyager SDK license purchase. FTP Voyager Technical support is available via email for free. FTP Voyager SDK technical support is available only from the author and is not available from the general technical staff. However, technicians may be able to help with general FTP issues.

API technical support is currently available as an option to paid FTP Voyager SDK customers. The FTP Voyager SDK authors will not help with programming advice, will not review your program, and cannot teach you how to write software using the FTP Voyager SDK. Bugs and suggestions for the FTP Voyager SDK may be submitted by using our support forms found here: http://sdk.ftpvoyager.com/support/.

Knowledge Base

We've designed our Knowledge Base so that it can answer almost any technical, service, or sales question 24 hours per day, 365 days per year. If you need to quickly find an answer, or you would just like to know more about our products, protocols, or just learn how things work, visit http://sdk.ftpvoyager.com/kb/ to use the Knowledge Base now.

24 Hour per Day Online Customer Service Center

The RhinoSoft.com Online Customer Service Center allows you receive customer service for routine tasks 24 hours per day. From the Online Customer Service, you can:

Retrieve registration IDs.
Retrieve receipts and invoices for purchases.
Download the newest version of purchased software supported by your license.
Maintain your personal information, such as mailing address and email address.
Purchase updates at significantly discounted prices.
Find a local RhinoSoft.com reseller.
Contact RhinoSoft.com.

Visit http://www.RhinoSoft.com/customer/ to login to the Customer Service Center. If you don't remember your password, use the link to send your password via email. If your email address has changed since purchasing your software and you no longer have access to the old email account, please contact our Sales Department for assistance at http://sdk.ftpvoyager.com/sales/.